Effective Date: 01/01/2025 we may update this policy periodically; please check back for the latest version.
1. Information We Collect
When you register or use Lotus365, we collect only the data necessary to deliver our services and comply with legal requirements. This includes:
Personal Information such as your name, phone number, email address, date of birth, and documents for identity verification (KYC).
Financial Information like UPI IDs or bank account numbers required to process deposits and withdrawals securely.
Usage & Technical Data, including device type, browser, IP address, pages visited, and transaction history. This helps us optimize platform performance and user experience.
Cookies & Tracking Technologies enable personalized experiences and analytics. You have control over cookies through your browser settings—though disabling them may limit some site functionality.
2. How We Use Your Information
Lotus365 uses your data responsibly and with clear purpose:
Service Delivery: Create and manage your account, verify your identity, and process betting and payout activities.
Customer Support: Address your inquiries and resolve issues quickly and efficiently.
Personalization: Tailor content, promotions, and recommendations based on your preferences and activity.
Compliance & Security: Respond to legal obligations such as anti-money laundering (AML) and KYC regulations, and protect against fraudulent behavior.
3. Information Sharing & Disclosure
We maintain strict controls on data sharing:
Trusted Service Providers: Your data may be shared with selected third parties (e.g. payment processors, ID verifiers, and analytics partners) for legitimate platform activities; they are bound by confidentiality agreements.
Legal Compliance: We may disclose information in response to lawful requests from authorities, to protect Lotus365 or other users, or to comply with applicable laws.
Business Transactions: In the event of a merger, acquisition, or sale, your data may be shared with new owners, subject to notification requirements.
4. Data Retention & Deletion
We only retain your personal data for as long as necessary to fulfill platform services or legal obligations:
If you decide to close your account, Lotus365 will delete or anonymize your information—unless retention is required by law.
You may request corrections, access to, or deletion of your data (subject to legal constraints).
5. Security Measures
Protecting your data is a top priority:
Encryption & SSL protocols secure all data in transit.
Access Controls & Audits restrict data access to authorized personnel and regularly evaluate vulnerabilities.
Fraud Detection Systems monitor abnormal activity to prevent identity theft or wagering manipulation.
6. Cookies & Similar Technologies
Cookies and device identifiers are used to:
Facilitate account login and improve usability.
Analyze platform performance, detect fraudulent behavior, and support personalized offers.
Manage preferences—for example, language, UI layout, and theme settings.
7. Your Rights & Choices
You have full control over your personal data:
Access & Correction: Request the personal information Lotus365 holds or ask to correct inaccuracies.
Deletion (Right to Erasure): Ask to have your data removed (where legally permitted).
Withdraw Consent: Opt-out of marketing communications at any time via links in messages or contacting support.
8. Children’s Privacy
Lotus365 is strictly for users 18 years or older. We do not knowingly collect personal information from minors. If we discover data from users underage, it will be deleted immediately.
9. External Links & Third-Party Content
We may link to external sites not operated by Lotus365. Those sites have their own privacy practices—that we do not control. Please review their policies independently before interacting.
10. Policy Updates
We may update this policy at any time to reflect changes in our practices or legal requirements. We will publish updates on this page with an updated “Effective Date.” Continued use of the platform after such updates signifies acceptance of the revised terms.
11. Contact Us
If you have any questions, concerns or wish to exercise your data rights, feel free to reach out: +91 63671 43126